User Stories

Valerie Frost, RN, BSN, Ambulatory Nurse, Bangor VA Clinic
Valerie says that HealthInfoNet saves her time and considers it to be the ‘best tool in her toolbox’ for patient care. In addition to the reduced time spent requesting and receiving faxes, HealthInfoNet also has eliminated printing records and files. She simply pulls up a record and documents right from HealthInfoNet.  This helps her quickly prepare non-VA patient information in advance of appointments. She pulls up what the provider needs to order a new medication, enter a non-formulary request, or enter a referral to a specialist.  Valerie has been with the VA over 20 years; first in Battle Creek Michigan then in Durham North Carolina. She then worked at Togus and now the Bangor VA outpatient clinic.

Julie Racine, PMHNP-BC, Psychiatric Nurse Practitioner
Julie uses HIN on a daily basis in her private practice in Sherman, Maine to improve care coordination between her and other providers. She finds value in the ease of accessing tests that the patient has already had and the ability to view their complete medical history. Overall, access to HIN has resulted in less time waiting for records and improved patient outcomes.

Breanna Graham, Health Information Associate, Northeast Cardiology Associates (NECA)
Breanna logs in HealthInfoNet every day to prep patient charts before appointments. “The providers always want a summary of the patient’s most recent PCP visit and any current lab tests, “ she reported. All of which she pulls from HealthInfoNet instead of calling around like she used to. Depending on what type of appointment it is, she may also need hospital discharge summaries, specialist reports and medications. NECA is in the Bangor area, but “our patients are coming from everywhere,” said Breanna. “I often pull information from as far as Caribou and Portland.”

Joseph Borer, MD, FACEP, Emergency Medicine Physician, St. Joseph Hospital
Joseph has worked in emergency medicine for many years and uses HealthInfoNet regularly to gather medical history on a patient before seeing them.  In the emergency room decisions are made quickly and as he explained “HIN allows me to understand who you are medically in a way you may not be able to relate to me during the visit”.  It’s common for patients in the ER to have an altered level of consciousness, he said. “But if I can get their name, I get pull up a lot of medical history I wouldn’t otherwise have.” It also helps when he doesn’t think the patient is telling him their whole story, mostly because as he said, “they don’t understand we don’t have the information from other providers in our EMR.”