HealthInfoNet's Clinical Education and Customer Support teams are constantly working with our clients and their end users to support knowledge transfer and cross-training of our data, applications, and their use cases.

Our team of clinical educators, customer support analysts, and software experts offer an unparalleled track record of reliability and responsiveness. Whether it’s a patient or staff communication tip, a training and education need, a clinical workflow question, or anything in between, there’s not a problem that our team can’t solve with you. No matter where you are or where you’re heading, we’re here to help.

Explore some of our online resources related to communication and education tools for patients and staff, marketing materials and consent forms, end-user supporting documentation and webinars, and more.

Still need assistance? Our Customer Support team is here to help. Simply fill out our online request form or contact us directly and our team of customer support analysts will help you find what you’re looking for.   


HealthInfoNet’s COVID-19 Update (June 2020)

At the time our last update in April 2020, when we knew much less about the impact of the COVID-19 pandemic in our communities, HealthInfoNet was in discussions with the Maine CDC, Maine DHHS, and the major health systems to determine how we could best assist the State in their efforts to better assess the situation.   Since then, there are three (3) major updates that we would like to share with our partners and participants:  We have

Read More

New Application Puts HIE in Context of EHR Clinical Workflows

HealthInfoNet is excited to announce the release of its new “HINcontext” application. This SMART (Substitutable Medical Applications, Reusable Technologies) on FHIR (Fast Healthcare Interoperability Resources) software was designed and developed in partnership with the Chesapeake Regional Information System for our Patients (CRISP), a regional Health Information Exchange (HIE) serving Maryland, the District of Columbia, and West Virginia, and will soon be deployed to the MaineHealth healthcare system.  Traditionally, users of HealthInfoNet’s Clinical Portal are required to log in to a separate online

Read More

HealthInfoNet Welcomes Dimitri Michaud as New COO

HealthInfoNet is pleased to have Dimitri Michaud join our Leadership team as Chief Operating Officer (COO). In his role as COO, Dimitri will be responsible for elevating the awareness of HealthInfoNet’s innovation, leading the technical and programmatic teams in developing and implementing contemporary information technology services, and working with HealthInfoNet Leadership to align the company’s mission with its strategic objectives. Prior to HealthInfoNet, Dimitri served as Director of Strategy and

Read More