HealthInfoNet's Clinical Education and Customer Support teams are constantly working with our clients and their end users to support knowledge transfer and cross-training of our data, applications, and their use cases.

Our team of clinical educators, customer support analysts, and software experts offer an unparalleled track record of reliability and responsiveness. Whether it’s a patient or staff communication tip, a training and education need, a clinical workflow question, or anything in between, there’s not a problem that our team can’t solve with you. No matter where you are or where you’re heading, we’re here to help.

Explore some of our online resources related to communication and education tools for patients and staff, marketing materials and consent forms, end-user supporting documentation and webinars, and more.

Still need assistance? Our Customer Support team is here to help. Simply fill out our online request form or contact us directly and our team of customer support analysts will help you find what you’re looking for.   


HealthInfoNet’s HIE Solutions to the CMS e-Notification CoP Rule

As of May 1, 2021, CMS requires all hospitals, per its Conditions of Participation (“CoP”), to ensure a reasonable effort is made to send electronic notifications (“e-notifications”) to a patient’s treating provider(s) at either the provider’s request or the patient’s direction. When patients are admitted/registered to, discharged from, or transferred from inpatient or emergency department settings (including observation stays), an

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Making Connections with Long-Term Care Facilities

HealthInfoNet is partnering with the Office of MaineCare Services (MaineCare) in support of their Medicare Advantage Dual-Eligible Special Needs Plan (D-SNP) data-sharing requirements. The requirements will connect new long-term care (LTC) facilities to the Health Information Exchange (HIE) as a means of addressing the need for greater care coordination for high-risk individuals.  D-SNPs are Medicare Advantage plans that enroll Medicare beneficiaries who also have Medicaid

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Upcoming HIE Integration with the State’s Prescription Monitoring Program

The State of Maine’s Office of Behavioral Health (OBH) has partnered with NIC, designated operator of the statewide Prescription Monitoring Program (PMP), and HealthInfoNet, designated operator of the statewide Health Information Exchange (HIE), to seamlessly integrate the PMP and HIE systems into providers’ clinical workflows.   Leveraging HealthInfoNet’s Clinical Portal and HINcontext Application, existing HIE systems that enable the identification and review of patients’ comprehensive electronic medical records, providers

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