Customer Support

Our Customer Support team provides comprehensive support for all HealthInfoNet solutions.

Our Customer Support team is available to respond to general questions, feedback, and support requests related to our HIE platform. If you have any questions or concerns, please get in touch with our team of experienced health IT and clinical professionals.

  • Important: Please do not send Protected Health Information (PHI) in your requests to HealthInfoNet. If you find a need to send PHI, please reach out via telephone and we can assist you.

Support

Contact Us Directly

Hours: Monday through Friday – 8am to 5pm ET

Phone: 207-541-9250, choose option #3

E-mail: customercare@hinfonet.org 

Support at Your Facility

HealthInfoNet has trained a member of each participating organization to assist with support issues so that our users have a local resource. This is typically a member of your HelpDesk or IT team. If this is an urgent request, you may decide to contact your local resource first.